[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.25.1″ _module_preset=”default”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.25.1″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

For some owners, it appears there is some confusion about the ability to request a specific room versus demand a specific room when staying at the resort.\u00a0 As such, the Board would like to bring clarity to this matter.\u00a0 With the exception of two weeks in February, the resort uses floating weeks rather than fixed weeks.\u00a0 This gives owners the flexibility to book weeks any time their Prime or Preferred period permits.\u00a0 When an owner books a week, there is absolutely no suggestion, promise, or guarantee that the owner will be able to pick a specific floor or room.\u00a0 While our front desk accepts requests and does everything within their power to accommodate such a request, rooms are preassigned long before the Saturday when owners arrive.\u00a0 As such, owners should not have any expectation that they will get the floor or room they request.\u00a0\u00a0<\/span><\/p>\n

Checking in early does not change the situation, especially during our peak season when all rooms have been preassigned.\u00a0 So, feel free to request a specific floor and\/or room, and our staff will do whatever it can to accommodate the request, but do not expect that this request will be fulfilled because often it simply can\u2019t.<\/span><\/p>\n

Additionally, some owners seem to misunderstand what the \u201cwaitlist\u201d is for.\u00a0 The waitlist does not mean you have priority over what room you get.\u00a0 Calling at 8:00am does not move you ahead of others’ requests.\u00a0 The waitlist is a simple courtesy to our owners so when their room is ready, the staff gives them a call so they can check in again prior to 4:00pm.\u00a0\u00a0<\/span><\/p>\n

A simple summary:\u00a0 You can request a specific floor and\/or room, and you can ask to be put on the waitlist.\u00a0 The staff will do everything it can to accommodate your floor\/room request, but there are no guarantees.\u00a0 If you are on the waitlist and your room happens to become available prior to 4:00pm, then you get the benefit of being able to check into your room early, but rooms will not be released until they are completely cleaned and ready.<\/span><\/p>\n

Finally, it has come to the attention of the Board that some owners have become so irate and belligerent because their request has not been met, their behavior toward our staff has ranged from rude to verbally abusive.\u00a0 Our staff works hard to make our owner’s experience the best it can be.\u00a0 The Board will not tolerate any sort of abuse of our staff.<\/span><\/p>\n

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For some owners, it appears there is some confusion about the ability to request a specific room versus demand a specific room when staying at the resort.\u00a0 As such, the Board would like to bring clarity to this matter.\u00a0 With the exception of two weeks in February, the resort uses floating weeks rather than fixed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[14,8],"tags":[],"class_list":["post-634","post","type-post","status-publish","format-standard","hentry","category-for-owners","category-reservations"],"_links":{"self":[{"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/posts\/634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/comments?post=634"}],"version-history":[{"count":3,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/posts\/634\/revisions"}],"predecessor-version":[{"id":638,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/posts\/634\/revisions\/638"}],"wp:attachment":[{"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/media?parent=634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/categories?post=634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tropicshoresresort.com\/wp-json\/wp\/v2\/tags?post=634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}