For some owners, it appears there is some confusion about the ability to request a specific room versus demand a specific room when staying at the resort.  As such, the Board would like to bring clarity to this matter.  With the exception of two weeks in February, the resort uses floating weeks rather than fixed weeks.  This gives owners the flexibility to book weeks any time their Prime or Preferred period permits.  When an owner books a week, there is absolutely no suggestion, promise, or guarantee that the owner will be able to pick a specific floor or room.  While our front desk accepts requests and does everything within their power to accommodate such a request, rooms are preassigned long before the Saturday when owners arrive.  As such, owners should not have any expectation that they will get the floor or room they request.  

Checking in early does not change the situation, especially during our peak season when all rooms have been preassigned.  So, feel free to request a specific floor and/or room, and our staff will do whatever it can to accommodate the request, but do not expect that this request will be fulfilled because often it simply can’t.

Additionally, some owners seem to misunderstand what the “waitlist” is for.  The waitlist does not mean you have priority over what room you get.  Calling at 8:00am does not move you ahead of others’ requests.  The waitlist is a simple courtesy to our owners so when their room is ready, the staff gives them a call so they can check in again prior to 4:00pm.  

A simple summary:  You can request a specific floor and/or room, and you can ask to be put on the waitlist.  The staff will do everything it can to accommodate your floor/room request, but there are no guarantees.  If you are on the waitlist and your room happens to become available prior to 4:00pm, then you get the benefit of being able to check into your room early, but rooms will not be released until they are completely cleaned and ready.

Finally, it has come to the attention of the Board that some owners have become so irate and belligerent because their request has not been met, their behavior toward our staff has ranged from rude to verbally abusive.  Our staff works hard to make our owner’s experience the best it can be.  The Board will not tolerate any sort of abuse of our staff.